Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and AceToolz.com ("we", "us", "our", or "Service"). By accessing or using our website at https://www.AceToolz.com ("Website") and related services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

2. Description of Service

AceToolz is a web-based platform providing online utility tools including but not limited to:

• Text processing tools (case conversion, word counting, grammar checking, etc.)
• PDF manipulation tools (editing, compression, conversion, etc.)
• Image processing tools (compression, resizing, format conversion, etc.)
• Content generation tools (QR codes, passwords, UUIDs, etc.)

3. Eligibility and Age Requirements

3.1 Free Tools

Users must be at least 13 years of age to use free tools and services.

3.2 Paid Features

Users must be at least 18 years of age to purchase paid subscriptions or premium features.

3.3 Parental Consent

Users between 13-18 years require parental consent and supervision. Parents or guardians are responsible for their minor's use of the Service.

3.4 Legal Capacity

By using our Service, you represent that you have the legal capacity to enter into these Terms under Indian law.

4. User Accounts and Registration

4.1 Account Creation

To access certain features, you must create an account using either:

• Email and password registration
• Google OAuth authentication

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4.3 Account Information

You must provide accurate, current, and complete information during registration and keep it updated.

5. Subscription Plans and Payments

5.1 Subscription Tiers

We offer the following subscription plans:

• Free Tier: Basic access with usage limitations
• PDF Pro: ₹829/month - Enhanced PDF processing capabilities
• Text Pro: ₹665/month - AI-powered text processing features
• Image Pro: ₹1,082/month - Professional image processing tools
• Generate Pro: ₹749/month - Advanced generation and QR management
• PRO (All-Access): ₹1,665/month - Complete access to all premium features

5.2 Payment Processing

• Payments are processed through authorized payment gateways
• We comply with RBI (Reserve Bank of India) guidelines for digital payments
• Two-factor authentication is required for all payment transactions
• Transaction receipts will be sent via email

5.3 Recurring Payments

• Subscriptions auto-renew unless cancelled before the renewal date
• Payment information is stored securely on PCI-DSS compliant servers
• You may cancel your subscription at any time through your account settings

5.4 Refund Policy

• Refunds are processed as per our Refund Policy available on the Website
• Refund requests must be submitted within 7 days of payment
• Refunds are subject to review and approval on a case-by-case basis
• Processing time: 5-7 business days after approval

5.5 Price Changes

We reserve the right to modify subscription prices with 30 days advance notice to existing subscribers.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use our Service for lawful purposes including:

• Personal document processing and management
• Business-related content creation and editing
• Educational and research activities
• Non-commercial creative projects

6.2 Prohibited Uses

You agree NOT to use our Service for:

Illegal Activities:

• Any activity that violates Indian laws or regulations
• Copyright infringement or intellectual property violations
• Fraud, money laundering, or financial crimes
• Harassment, defamation, or threatening behavior

Harmful Content:

• Uploading malware, viruses, or malicious code
• Processing content that is obscene, pornographic, or inappropriate
• Creating content that promotes violence, hatred, or discrimination
• Generating false or misleading information

Technical Violations:

• Attempting to reverse engineer or hack our systems
• Exceeding usage limits or circumventing restrictions
• Automated scraping or data mining without permission
• Disrupting service availability or performance

Commercial Misuse:

• Reselling or redistributing our services without authorization
• Using our platform to compete directly with our services
• Bulk processing for commercial purposes on free accounts

6.3 Content Monitoring

We reserve the right to monitor, review, and remove content that violates these Terms.

7. Intellectual Property Rights

7.1 Our Rights

• The Service, including its design, features, and content, is owned by us
• All trademarks, logos, and brand names are our property
• You may not copy, modify, or distribute our proprietary content

7.2 User Content

• You retain ownership of content you upload to our Service
• You grant us a limited license to process your content to provide the Service
• You are responsible for ensuring you have rights to any content you upload

7.3 Copyright Disclaimer

• We respect intellectual property rights and comply with the Indian Copyright Act, 1957
• We respond to valid copyright infringement notices
• Repeat infringers may have their accounts terminated

8. File Deletion Policy

8.1 Temporary File Storage

• Files uploaded for processing are temporarily stored on our servers
• Files are automatically deleted after processing completion
• Maximum storage duration: 24 hours for security and privacy

8.2 User-Generated Content

• Saved QR codes and user preferences are stored until account deletion
• Users can delete their data at any time through account settings
• Account deletion removes all associated data within 30 days

8.3 Backup and Recovery

• We maintain backups for service continuity
• Backups are securely stored and regularly purged
• No guarantee of data recovery after user-initiated deletion

9. Safe Harbor Clause

We operate as an intermediary service provider under the Information Technology Act, 2000:

• We do not endorse or control user-generated content
• We respond promptly to valid legal notices and takedown requests
• We maintain logs and records as required by law
• Safe harbor protection applies to user-generated content processed through our platform

10. Limitation of Liability

10.1 Liability Limits

To the maximum extent permitted by Indian law:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific outcomes from using our tools

10.2 Exclusions

We are not liable for:

• Data loss due to user error or system failures
• Damages resulting from unauthorized access to your account
• Business losses or lost profits
• Third-party service failures or interruptions

10.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

11. Indemnification

11.1 User Indemnification

You agree to indemnify, defend, and hold harmless AceToolz.com and our affiliates from any claims, damages, losses, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your violation of any law or third-party rights
• Content you upload or process through our Service
• Any false or misleading information you provide

11.2 Scope of Indemnification

This includes reasonable attorney fees, court costs, and other expenses related to defending against such claims.

11.3 Cooperation

You agree to cooperate fully in the defense of any indemnified claim and may not settle any claim without our prior written consent.

12. Disclaimers

12.1 Service Availability

• Our Service is provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free service
• Maintenance and updates may cause temporary service disruptions

12.2 Accuracy Disclaimer

• AI-powered tools may not always produce perfect results
• Users are responsible for verifying the accuracy of processed content
• We do not guarantee the completeness or reliability of tool outputs

12.3 Third-Party Content

• We are not responsible for third-party content, websites, or services
• Links to external sites are provided for convenience only
• Third-party services have their own terms and privacy policies

13. Termination

13.1 Termination by User

You may terminate your account at any time by:

• Deleting your account through account settings
• Sending a written request to [email protected]
• Cancelling your subscription before the next billing cycle

13.2 Termination by Us

We may terminate or suspend your account immediately if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent or illegal activities
• You fail to pay subscription fees
• We discontinue the Service (with 30 days notice)

13.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Subscription fees are non-refundable except as stated in our Refund Policy
• Your data will be deleted within 30 days unless legally required to retain it

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in India.

14.3 Arbitration

Before pursuing legal action, parties agree to attempt resolution through good faith negotiations for 30 days.

15. Contact Information

For questions about these Terms of Service, please contact us:

16. Compliance and Legal Notices

16.1 Indian Law Compliance

This Service complies with:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• RBI Guidelines for Digital Payments
• Indian Copyright Act, 1957

16.2 Regulatory Notices

• We maintain required records and logs as per IT Act requirements
• Payment processing complies with RBI regulations
• We respond to lawful requests from Indian authorities