Support & Help Center
Welcome to AceToolz Support
Find answers to common questions, troubleshooting guides, and helpful resources for using our online utility tools. If you can't find what you're looking for, don't hesitate to contact us.
Quick Help
💬 General Questions
Questions about features, pricing, or how to use our tools?
Email: [email protected]Frequently Asked Questions
🔐 Account & Authentication
How do I create an account?
Click "Sign Up" and choose either email/password registration or Google OAuth authentication.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
Can I use Google to sign in?
Yes! We support Google OAuth for quick and secure sign-in.
📁 File Upload & Security
Are my uploaded files secure?
Yes! All files are processed securely with HTTPS encryption and automatically deleted within 24 hours.
What file formats are supported?
We support various formats including PDF, JPG, PNG, WebP, DOCX, TXT, and more depending on the tool.
What's the maximum file size?
Free users: 5MB per file. Premium users: up to 100MB per file depending on the subscription.
💳 Subscriptions & Billing
What subscription plans are available?
We offer Free, PDF Pro (₹829/month), Text Pro (₹665/month), Image Pro (₹1,082/month), Generate Pro (₹749/month), and PRO All-Access (₹1,665/month).
How do I upgrade my subscription?
Visit your account dashboard and click "Upgrade Plan" to see available options.
Can I cancel my subscription?
Yes, you can cancel anytime through your account settings. Your subscription remains active until the end of the billing period.
🛠️ Tool-Specific Help
PDF tools are not working. What should I do?
Ensure your PDF is not password-protected and under the file size limit. Try refreshing the page and uploading again.
Image compression is taking too long. Why?
Large images may take longer to process. For files over 10MB, consider using our premium service for faster processing.
Why can't I generate more than one QR code?
Free users are limited to basic QR generation. Upgrade to Generate Pro for unlimited QR codes with advanced features.
🔒 Privacy & Data
How is my data protected?
We use HTTPS encryption, secure servers, and comply with Indian data protection laws. Read our Privacy Policy for details.
Can I delete my account and data?
Yes, you can delete your account anytime through account settings. All data is permanently removed within 30 days.
Tool Categories
📝 Text Tools
- • Convert Text Case
- • Word Counter
- • Grammar Checker
- • Text Comparison
- • Paraphraser & Summarizer
📄 PDF Tools
- • PDF Editor
- • PDF Compressor
- • PDF Converter
- • PDF Merger/Splitter
- • PDF OCR
🖼️ Image Tools
- • Image Compressor
- • Image Resizer
- • Format Converter
- • Background Remover
🔧 Generator Tools
- • QR Code Generator
- • Password Generator
- • UUID Generator
- • Random Pattern Generator
Troubleshooting
🚫 Tool Not Loading
- 1. Refresh the page and try again
- 2. Clear your browser cache and cookies
- 3. Try using a different browser
- 4. Check your internet connection
- 5. Disable browser extensions temporarily
❌ Upload Errors
- 1. Check if file size exceeds your plan limit
- 2. Ensure file format is supported
- 3. Try uploading a different file to test
- 4. Check if file is corrupted or password-protected
- 5. Contact support if issue persists
⏱️ Slow Processing
- 1. Large files take longer to process
- 2. Server load may affect processing time
- 3. Premium users get priority processing
- 4. Try processing smaller files first
- 5. Check your internet connection speed
Contact Support
If you can't find the answer you're looking for, our support team is here to help:
⏰ Response Times
Technical Support: Within 24 hours
General Inquiries: Within 24-48 hours
Urgent Issues: Use "URGENT" in subject line
💡 Tip: When contacting support, please include details about your browser, operating system, and describe the exact steps you took when the issue occurred.
System Status
All tools and services are currently running normally. Last updated: December 29, 2025
Still need help? Visit our Contact Us page or email us directly at [email protected]